At Aadi Polymers Pvt. Ltd. (operating as Sleeply.com), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward exchange and return policy to make the process easy for you.

Please review the terms below:

1. General Return and Exchange Policy

• Eligibility for Returns/Exchanges: We accept returns and exchanges for most products within [Insert Number of Days] from the date of delivery. Products must be unused, undamaged, and in their original packaging, with all tags, labels, and accessories intact.
• Non-Returnable Items: The following items are not eligible for return or exchange:
  • Custom-made or personalized products.
  • Hygiene-related products (e.g., mattresses, pillows) for health and safety reasons.
  • Gift cards or downloadable products.
• Proof of Purchase: You will need to provide a receipt or proof of purchase in order to initiate a return or exchange. Orders made without an account will need the order confirmation or invoice number.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] within [Insert Number of Days, e.g., 30 days] of receiving your order. Please include your order number, the items you wish to return or exchange, and the reason for the return or exchange.
2. Return Authorization: Our team will review your request and, if approved, issue you a Return Authorization Number (RA Number). Please note, returns or exchanges will only be accepted with an RA Number.
3. Ship the Product Back: After receiving the RA Number, securely package the item(s) and send them back to us using a traceable shipping method. Please note that you are responsible for return shipping costs unless the item is damaged or defective.
4. Processing: Once we receive the returned item(s), we will inspect them to ensure they meet our return conditions. If everything is in order, we will process your return or exchange within [Insert Timeframe, e.g., 5-7 business days].

3. Conditions for Returns and Exchanges

• Unused and Unwashed: Items must be in their original, unused condition. They should not have been worn, washed, or damaged.
• Original Packaging: The item(s) should be returned with all original packaging, including any tags, labels, and accessories.

If the returned item does not meet these conditions, we may not be able to process your return or exchange.

4. Refunds

• Processing Time: Once your return is approved, we will process your refund to the original payment method within [Insert Timeframe, e.g., 7-10 business days].
• Refund Method: Refunds will be issued to the payment method used for the original purchase. Please note that it may take a few extra days for the refund to appear in your account, depending on your bank or payment provider.
• Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong product shipped or damaged product).

5. Exchanges

• Availability: If you are requesting an exchange for a different size, color, or model, we will process the exchange based on availability. If the item you want is out of stock, we will notify you and offer a full refund or another exchange option.
• Shipping Costs for Exchanges: You are responsible for the return shipping costs of exchanged items. However, we will cover the shipping cost for the new item sent to you as part of an exchange.

6. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number] with the following information:

• Your order number
• Photos of the damaged or defective product
• A description of the issue

We will provide you with a prepaid return shipping label and issue a full refund or send a replacement product as per your preference.

7. Final Sale Items

Certain items, such as clearance products, seasonal items, or items marked as “Final Sale,” may not be eligible for returns or exchanges. These will be clearly indicated on the product page at the time of purchase.

8. Gift Returns

If you received a gift from Sleeply.com and would like to return or exchange it, you may exchange the product for store credit or a product of equal value. The gift recipient will need the order number or proof of purchase for the return.

9. International Returns

For international orders, the return shipping costs are the responsibility of the customer. Additionally, international returns may be subject to customs duties or taxes, which are non-refundable.

10. Contact Us

If you have any questions or concerns regarding these Exchange & Return Policy, please contact us at:

Aadi Polymers Pvt Ltd (Sleeply.com)
Email: info@aadipolymers.com

Phone: 08045479040

Address: B-9 , SITE-B , UPSIDC, Industrial Area Surajpur, Greater Noida – 201306, Uttar Pradesh, India