Steps to Claim Warranty
If your Sleeply mattress develops a manufacturing defect during the warranty period or you wish to initiate an eligible return under the 100 Nights Trial, simply follow the steps below.
Contact Customer Support
Email us at digitalsleeply@gmail.com or call us on 1800 891 2826 to register your warranty, return, refund, or exchange request.
Submit Required Documents
Share your purchase invoice, warranty card (if applicable), clear photographs of the mattress, and a detailed description of the issue for verification.
Verification & Pickup
Once your complaint is verified, our team will contact you to arrange mattress inspection and pickup through our logistics partner.
Trial Period Validation
The 100 Nights Trial eligibility will be calculated from the original invoice date. Claims raised after the eligible period may not qualify.
Inspection & Final Decision
Your claim will be reviewed after product inspection. If approved, the mattress will be repaired or replaced with an equivalent model. Sleeply's decision regarding the claim shall be final.
Claim Rejection
If your claim is not eligible under the warranty terms, our team will notify you with the reason for rejection.
Jurisdiction
Any disputes arising from warranty, replacement, or refund claims shall be subject exclusively to the jurisdiction of Delhi courts.
Need More Help?
If you couldn't find the answer you're looking for, our customer support team will be happy to assist you.