Return & Refund Process

• Only mattress purchases made directly from www.mysleeply.com are eligible for the 100 Nights Trial.
• For purchases made through marketplaces such as Amazon or Flipkart, the respective marketplace's return, exchange, and refund policies shall apply.
• To initiate a return request, email us at digitalsleeply@gmail.com or call our customer support at 1800 891 2826.
• Our customer support team will coordinate with one of our logistics partners to arrange the mattress pickup at the earliest possible time.
• A logistics/transportation charge will be applicable if the return is due to an incorrect mattress size ordered by the customer.
• The complete return process generally takes approximately 14–21 days from the date the return request is raised, depending on pickup and transit timelines.
• Once your return request is approved, we will share a reverse shipping label via email.
• The mattress should be securely packed and labelled before pickup by our courier partner.
• After successful pickup and inspection, eligible refunds will be processed as per the Company's refund policy.

Exceptions to Return / Refund (Warranty & 100 Nights Trial)

• A registered customer may return a purchased mattress only once. Any mattress that has already been exchanged will not be eligible for return.
• Returns and refunds are subject to inspection of the mattress condition at the time of pickup.
• Mattresses showing signs of misuse, abuse, improper usage, or physical damage will not qualify for return or refund.
• If inspection reveals liquid spills, stains, dirt, contamination, or similar damage, the return request will be rejected.
• Using the mattress on an improper base or without adequate support may void both the return policy and applicable warranty.
• Damage caused by prolonged exposure to excessive heat or cold resulting in deformation or tearing is not covered.
• The original purchase invoice must be presented and successfully verified before any refund can be processed.
• Sleeply / Aadi Polymers Private Limited reserves the right to reject refund requests where invoices are missing, invalid, incomplete, or tampered with.
• Refund approval remains solely at the discretion of Sleeply / Aadi Polymers Private Limited. The Company's decision shall be final and non-appealable.