General Terms

• 100 Nights Trial is applicable for the first 100 nights from the date of delivery.
• In case of a swap between different mattress models, the 100 Nights Trial period will still be calculated from the original delivery date.
• 100 Nights Trial Policy is not applicable on orders placed via Flipkart, Amazon, Quick Commerce platforms, or third-party sellers unless expressly approved by the Company in writing.
• For a full refund, you may return the mattress anytime before the completion of the first 100 nights. Requests made after this period will not be accepted.
• Return and refund under the 100 Nights Trial will not be applicable if the product falls under any exception mentioned below.
• The offer applies only to the original purchaser of a genuine Sleeply mattress purchased exclusively from www.mysleeply.com.
• Photographic proof of the mattress is mandatory while requesting a return. The Company reserves the right to reject requests without sufficient proof.
• Orders cancelled after dispatch will attract cancellation charges including two-way transportation costs.
• Returns due to incorrect size selection, model exchange requests, or price differences between sale events are not covered under the 100 Nights Trial Policy.
• Product damage or incorrect size issues must be reported within 7 days of delivery to qualify for replacement or return consideration.
• Customers may request a return before completion of the first 100 days, subject to inspection and approval by the Company.
• If complimentary products/freebies were provided, their value will be deducted from the refund amount.
• A valid purchase invoice must be submitted to process any refund request.
• Sleeply / Aadi Polymers Private Limited reserves the right to reject claims where invoices are missing, invalid, incomplete, or tampered with.
• Approved returns will generally be picked up within 7–15 days after raising the request, subject to operational or logistical constraints.
• Approved refunds will be processed within 15 working days after successful pickup, inspection, verification, and internal approval.
• Sleeply / Aadi Polymers Private Limited reserves the right to refuse the 100 Nights Trial to competitors, mattress manufacturers, associated entities, or anyone suspected of misuse or abuse of the policy.
• The Company's decision regarding refund eligibility shall be final and binding.
• Claims that do not satisfy these Terms & Conditions may be rejected without further obligation.
• For missing or undelivered items, customers must notify customer support within 72 hours of receiving the delivery confirmation message.
• All disputes shall be subject exclusively to the jurisdiction of Delhi courts.

Exceptions to Return / Refund (Warranty & 100 Nights Trial)

• A registered customer may return a purchased mattress only once. Any previously exchanged mattress will not be eligible for return.
• Returns and refunds are subject to inspection of the mattress condition at the time of pickup.
• Mattresses showing signs of misuse, physical damage, abuse, or mishandling will not qualify for return or refund.
• If inspection reveals liquid spillage, stains, dirt, or contamination, the return request will be rejected.
• Using the mattress on an improper base or without adequate support may void both the return policy and warranty.
• Damage caused due to prolonged exposure to excessive heat or cold leading to deformation or tearing is not covered.
• The original purchase invoice must be presented and successfully validated to process any refund request.
• Refund approval remains solely at the discretion of Sleeply / Aadi Polymers Private Limited, and the Company's decision shall be final and non-appealable.